Written by Jonnie Hallman
Unless you’re the most fortunate freelancer in the world, you know how much a late invoice can cost you. Whether it’s the mental space reserved for remembering to following up or the time spent stressing over the wording, a late invoice is an unnecessary (and unbillable) distraction from your actual work. Fortunately, we have a new feature to take the weight off your shoulders—client invoice reminders!
Under the “Manage” section, you’ll now find an “Invoice Emails” tab where you can edit your invoice reminder settings. By default, invoice reminders are turned off, but you can either enable them by default for all new invoices or per invoice when sending.
Cushion also gives you scheduling options to best fit your invoicing schedule. Set up reminders for once a week, every two weeks, each month, etc. Alongside the interval, you can also specify how many reminders to send. When your reminders hit their limit, Cushion will send you an email, indicating that the client is long past due.
Below the reminder settings are the invoice templates. Cushion sends the “Invoice Due” template when the invoice is due and the “Invoice Past Due” template for any reminder beyond the due date. The templates use Markdown syntax in the body, so you can emphasize your email with bolds, italics, and headers.
When you go to send an invoice with reminders enabled, Cushion will specify the reminder schedule, so you clearly know of any automated follow-ups.
Under the “Options” menu, you can enable or disable reminders per invoice. This is useful for scenarios when you know a client will be late. For example, a client tells you they sent the payment, but their payroll system takes additional time to process the payment. There’s nothing they can do to pay sooner, so there’s no need to send additional reminders.
Client invoice reminders are our first step towards automating invoicing, so you can focus on your billable work. Eventually, we’d love to apply this same system to sending invoices, so you can schedule an invoice ahead of time. Until then, check out reminders and let us know what you think!